Browse the collection and select your preferred item and colourway. Once added to your cart, proceed to checkout and enter your shipping and payment details to complete your order.

You will receive an order confirmation by email shortly after your purchase.

If your order has not yet been prepared for dispatch, we may be able to modify or cancel it. Please contact our Customer Care team at care@azimaworld.com as soon as possible with your order number.

Once an order has been dispatched, modifications or cancellations may no longer be possible.

A confirmation email will be sent to the email address used during checkout once your order has been successfully placed.

If you do not receive an email within a few hours, please check your spam or promotions folder or contact us for assistance.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information and estimated delivery date.

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care team at care@azimaworld.com and we will be happy to assist you.

Azima offers worldwide shipping. Available shipping destinations can be selected at checkout.

We offer free shipping to all GCC countries: UAE, KSA, Kuwait, Oman, Bahrain and Qatar. Shipping to all other countries is available at a cost of AED 95.

Orders are typically dispatched within 1-2 business days.

Estimated delivery times:

• UAE: 1-2 business days
• KSA, Kuwait, Oman, Bahrain, Qatar: 5-10 business days
• All other countries: 6-10 business days

Please note that delivery timelines may vary during launches, holidays, or due to customs processing periods.

We do not offer express shipping. We aim to dispatch all orders as soon as possible.

We offer complimentary shipping to all GCC countries. Shipping charges to other countries are not refundable.

International orders may be subject to customs duties, import taxes, or local handling fees once they arrive in the destination country. These charges are determined by local authorities.

For orders shipped within the GCC, all customs duties and taxes are covered by Azima - you will not incur any additional charges beyond what is shown at checkout.

Please contact us as soon as possible if you need to update your delivery address. Address changes may only be possible before the order has been dispatched.

You may request a return within 14 calendar days from the date of delivery.
Returned items must:

• Be unused and in their original condition
• Include all original packaging, tags, dust bags, and inserts
• Show no signs of wear, damage, or alteration

Returns that do not meet these conditions may be refused.

A shipping charge of AED 95 applies to all returns.

You can request a return here. If your return request is approved, you will receive detailed return instructions.

A shipping charge of AED 95 applies to all returns.

Refunds are processed once the returned item has been received and passed quality inspection. Please allow 5-10 business days for processing after receipt.

Approved refunds will be issued to the original payment method. Depending on your payment provider, refunds may take a further 5-15 business days to appear in your account.

Subject to availability, exchanges may be arranged for eligible items. A shipping fee of AED 95 applies. You can request an exchange here.

Items purchased during promotional periods are eligible for refund or exchange subject to our standard refund and exchange conditions.

Gift cards are non-refundable.

We make every effort to display colours as accurately as possible. However, colours may vary slightly depending on screen settings, lighting, and photography conditions.

Each Azima piece is handcrafted using natural materials, meaning slight variations in texture, weave, and finish are part of the character and uniqueness of the product.

Yes. Azima bags are handcrafted by skilled female artisans in Madagascar using natural raffia and traditional weaving techniques.

Yes. All Azima bags are delivered with a protective dust bag for storage and care.

To preserve the beauty of your bag:

• Store it in its dust bag when not in use
• Avoid prolonged exposure to direct sunlight, humidity, oils, and liquids
• Handle natural raffia with care to avoid snagging

If your item requires repair, please contact our Customer Care team at care@azimaworld.com with photographs and your order number.

Repair services are assessed on a case-by case basis and may incur additional charges depending on the nature of the repair.

Azima offers a limited warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, improper use, or natural ageing of materials.

We accept major credit and debit cards, including Mastercard, Visa, American Express, and selected local payment methods depending on your region.

Yes. All payments are processed through secure encrypted payment gateways to ensure your information remains protected.

Orders are charged in the currency displayed at checkout.

Gift cards are delivered digitally via email and contain instructions for redemption at checkout.

Gift cards are valid for one year from the date of purchase.

Gift cards are final sale and cannot be refunded or exchanged for cash.

For all inquiries, please contact our Customer Care team via email at care@azimaworld.com.

Our Customer Care team is available Monday to Friday during standard business hours (GST).

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