Last updated: 18 May 2026

Azima (“Azima”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”), create an account, place an order, contact us, or otherwise interact with us.

This policy is intended to help you understand:

• what information we collect and why
• who we share it with and under what circumstances
• how long we keep it
• and the rights you may have in relation to your personal data
  
  

1) Who We Are (Data Controller)

For the purposes of applicable data protection laws, the “data controller” (the entity responsible for deciding how and why personal data is processed) is:

Legal entity: Azima LLC

Email: privacy@azimaworld.com

If you have questions about this policy or how we handle personal data, contact us using the details in Section 12.

2) The Personal Data We Collect

We collect personal data in three main ways: (i) data you provide, (ii) data collected automatically, and (iii) data from third parties

(i) Information you provide to us

Depending on how you use the Site, you may provide:

• Identity & contact data (e.g. name, email address, phone number)
• Order & transaction data (e.g. billing address, shipping address, order contents, purchase history)
• Customer support data (e.g. the content of messages you send us and related details
  needed to resolve your request)
• Account data (if you create an account, e.g. login details and preferences)

Important: Payment card details are typically handled directly by secure payment service providers. We do not intentionally store full card details on our servers.

(ii) Information collected automatically (device & usage)

When you visit the Site, we may automatically collect:

• Device and technical information (e.g. browser type, IP address, time zone, cookie identifiers)
• Usage data (e.g. pages viewed, products viewed, searches, how you interact with the Site)

We collect this to operate the Site, improve performance, and understand how visitors use the Site.

(iii) Information from third parties

In limited cases, we may receive information from service providers involved in order processing, fraud prevention, analytics, or marketing delivery (e.g. when they confirm a payment status or provide aggregated analytics).

3) Why We Use Your Data (Purposes)

We use your personal data for the following purposes:

• To operate the Site and provide services (including enabling core functionality, maintaining accounts, and customer support)
• To process and fulfil orders (including payment processing, preparing and delivering orders, sending confirmations, and handling returns/exchanges where applicable)
• To communicate with you (e.g. responding to inquiries, sending service updates related to your orders)
• To improve the Site and our offering (analytics, troubleshooting, performance measurement, and product/experience improvement)
• To market to you (where permitted) (e.g. newsletters, product launches, events - subject to your choices and applicable law)
• To protect Azima and our customers (fraud detection/prevention, security, enforcing terms, and complying with lawful requests)
  

4) Legal Bases for Processing

Where data protection laws apply, we process personal data under one or more of these legal bases:

• Performance of a contract (e.g. to fulfil your order)
• Legitimate interests (e.g. improving the Site, preventing fraud, securing transactions)
• Consent (e.g. optional marketing communications and certain cookies, where required)
• Legal obligation (e.g. record-keeping, responding to lawful requests)

5) Shipping & Geographic Scope

Azima offers worldwide shipping.

6) Sharing Your Personal Data

We do not sell your personal data. We share personal data only as needed to run our business, provide services, and meet legal requirements.

(i) Service providers (processors)

We may share personal data with trusted vendors that help us operate the Site and fulfil orders, such as:

• E-commerce platform providers (e.g. Shopify)
• Payment processors (to process transactions securely)
• Shipping/logistics partners (to deliver your order within supported regions)
• Customer support tools (to manage and respond to inquiries)
• Analytics providers (to understand Site usage)

These providers process data under instructions and are required to protect it.

(ii) Legal and compliance disclosures

We may disclose personal data if required to comply with applicable laws and regulations, respond to lawful requests, or protect our rights and the safety of our customers and business.

(iii) Business transfers

If Azima is involved in a merger, acquisition, reorganization, or sale of assets, personal data may be shared as part of that transaction, subject to appropriate safeguards.

7) Cookies & Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand usage, and support marketing/advertising.

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

8) Marketing Preferences

If you subscribe to Azima communications, you can opt out at
any time by:

• clicking “unsubscribe” in any marketing email, or
• contacting us at privacy@azimaworld.com

Even if you opt out of marketing, we may still send service messages (e.g. order confirmations, shipping updates, policy updates).

9) International Data Transfers

If we (or our service providers) transfer personal data to countries outside your jurisdiction, we will put appropriate safeguards in place - such as contractual protections recognized under data protection law.

10) Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including to fulfil orders, provide customer support, maintain records, and comply with legal obligations.

Retention periods vary depending on the type of data and the reason we hold it (e.g. order records vs. marketing preferences).

11) Security

We implement appropriate technical and organizational security measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

12) Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to the personal data we hold about you
• Correction/rectification of inaccurate data
• Deletion/erasure in certain circumstances
• Objection to processing or restriction of processing in certain circumstances
• Portability (receiving certain data in a structured, machine-readable format)
• Withdrawal of consent at any time where processing is based on consent

To exercise your rights, contact us at: privacy@azimaworld.com

We may request proof of identity where appropriate.

13) Children’s Privacy

Our Site is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can delete it.

14) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

15) Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date and post the revised policy on the Site.

16) Contact Us

For questions, requests, or complaints regarding privacy, contact:

Azima Privacy Team

Email: privacy@azimaworld.com